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IT services firm · 14 min

Pricing a contract

A monthly fee per user sounds simple: one price, every person, every month. Under it sit Microsoft's bill, your tools and your techs' time, and a few promises that are easy to give away.

TICKETS
Ticket 01 · The guess

What does a county's own IT cost per person?

Multnomah County, in Oregon, runs its own help desk and its own desktop team, which keeps the county's computers running, for 6,425 peoplemultco.us ·2027. What do the two teams cost per person, per month?

$20/month
$0/month$300/month
Words to know

Spot something wrong?

Tell us what looks off. No name or email needed.

What kind of problem?

0 / 1000

We'll also send this page, the lesson, ticket 1, so we can find it. Nothing else. Privacy

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Sources and every number (2)

Sources

  • Program #78303, IT Help Desk Services, FY 2027 Adopted budget (with FY 2025 actual tickets) · Multnomah County, Oregon, Department of County Assets, 2027
  • Program #78307, IT Desktop Services, FY 2027 Adopted budget · Multnomah County, Oregon, Department of County Assets, 2027

Every number

  • 6,425 peoplemultco.us ·2027 · Employees and partners the county's IT help desk supports (the budget says "over" this many), fiscal 2027.
  • $1.5Mmultco.us ·2027 · Multnomah County's IT help desk budget, fiscal 2027 (adopted).
  • $4.3Mmultco.us ·2027 · Multnomah County's IT desktop team budget, fiscal 2027 (adopted).
  • $73.99/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the help desk's fiscal 2027 budget plus the desktop team's (a separate program in the same budget), divided by the people the help desk supports, divided by twelve months.
  • $18.81/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the help desk's fiscal 2027 budget divided by the people it supports and by twelve months.
  • $55.18/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the desktop team's fiscal 2027 budget divided by the people the help desk supports and by twelve months.
  1. Lessons›
  2. Industries›
  3. IT services firm
  • ·Before this: How an IT services firm makes money
  • ·Next: The help desk
  • ·Free guide: How IT services firms make money
Skip to the lesson
Back to the home page and map, from TryOwning · IT services firm · Lesson 2
Part 1 of 3Part 1 of 3, 0 done

IT services firm · 14 min

Pricing a contract

A monthly fee per user sounds simple: one price, every person, every month. Under it sit Microsoft's bill, your tools and your techs' time, and a few promises that are easy to give away.

TICKETS
Ticket 01 · The guess

What does a county's own IT cost per person?

Multnomah County, in Oregon, runs its own help desk and its own desktop team, which keeps the county's computers running, for 6,425 peoplemultco.us ·2027. What do the two teams cost per person, per month?

$20/month
$0/month$300/month
Words to know

Spot something wrong?

Tell us what looks off. No name or email needed.

What kind of problem?

0 / 1000

We'll also send this page, the lesson, ticket 1, so we can find it. Nothing else. Privacy

·
Sources and every number (2)

Sources

  • Program #78303, IT Help Desk Services, FY 2027 Adopted budget (with FY 2025 actual tickets) · Multnomah County, Oregon, Department of County Assets, 2027
  • Program #78307, IT Desktop Services, FY 2027 Adopted budget · Multnomah County, Oregon, Department of County Assets, 2027

Every number

  • 6,425 peoplemultco.us ·2027 · Employees and partners the county's IT help desk supports (the budget says "over" this many), fiscal 2027.
  • $1.5Mmultco.us ·2027 · Multnomah County's IT help desk budget, fiscal 2027 (adopted).
  • $4.3Mmultco.us ·2027 · Multnomah County's IT desktop team budget, fiscal 2027 (adopted).
  • $73.99/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the help desk's fiscal 2027 budget plus the desktop team's (a separate program in the same budget), divided by the people the help desk supports, divided by twelve months.
  • $18.81/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the help desk's fiscal 2027 budget divided by the people it supports and by twelve months.
  • $55.18/monthmultco.us ·2027 · An in-house county IT budget, worked out by us; not a price an IT firm charges: the desktop team's fiscal 2027 budget divided by the people the help desk supports and by twelve months.
  1. Lessons›
  2. Industries›
  3. IT services firm
  • ·Before this: How an IT services firm makes money
  • ·Next: The help desk
  • ·Free guide: How IT services firms make money